First and foremost
is our commitment to customer satisfaction.
We understand that
good business is based on satisfaction, referrals and repeat business. We want
you to come back again and again and really get value for your money. Therefore
we offer the following to all those that purchase from us.
If you are not
fully satisfied with your purchase within 14 days of receiving it, then email
us and let us know what the problem is, if we cannot resolve the issue
return it to us for a full refund *See conditions
below
We believe in the
quality and value for money that our product range represents. We want to know
if you are not happy so that we can make adjustments if necessary to our stock
line-up.
There is no
benefit to anyone if people are not satisfied and we don't know about it.
*
There are some general conditions/exceptions placed on this
guarantee:
a) We cannot accept any returns
without prior arrangements for the return of faulty products. Any returns must
have a return code number issued by us to verify the agreement to accept any
return. Warranty issues should be directed to the manufacturer of the products
purchased from this site. We can assist you with contact information and
purchase records
Any
and all postage costs are excluded from the refund. Buyer pays for return of
goods back to Truline Steering & Suspension at 920 Latrobe St Ballarat
Victoria 3350.
b)
Goods must be returned in excellent, as-new, "resalable" condition
(Should we decide to resale). We are reasonable people and we expect that you
are too. Please respect goods that you return and include the original
packaging.
c)
Customer satisfaction guarantee does not extend to products designated as "shop
seconds, specials or second hand items" These are goods that may have been
previously returned or sold as is (normally at a discounted price) and may
include ex-display goods or floor damaged goods etc.
d)
We reserve the right to refuse any and all refunds if we feel in our opinion
that the buyer is exploiting this guarantee or is being unreasonable in any
way.
In general we want
to provide you with the highest level of customer service at all times. When we
do not meet your expectations TELL US! so we can rectify the situation. Again we
are reasonable people, talk to us and we'll resolve your issue to YOUR
satisfaction.
Communication
In this day and
age we are an organisation that relies heavily on technology and technological
solutions to maximise our business processes. Please EMAIL us as your first
query point. We will answer your query within 24 hours (Target) and at worst
case within 48 hours (Mon-Fri). We will provide you with informative responses
not one-liners. Please respect that email communication is our preferred and
most successful communication medium. Our systems can track and effectively
follow-up email requests better than we can handwrite and track phone
messages!
Product
Dispatch/Delivery Times
Products are
dispatched within one business day to five business days (Maximum) from receipt
of full payment This means that if you pay by anything other than credit
card (eg: Cheque or money order) then those payment methods must be received
(and cleared in the case of cheques) before goods are dispatched within the
timeframes noted above. Delivery time will then include the extra Australian
Post delivery time taken to your area. As Truline Steering & Suspension
cannot control Australia Post services we can only commit to our dispatch times.
As an indication only - Australia Post normally takes between 3 to 5 business
days to deliver within Australia once items are dispatched. Note that Business
Days do not include Australian public holidays or weekends. International Orders
take approximately 9 to 14 business days.
The customer is
responsible for determining if a particular product is fit for purpose or
not. Truline Steering & Suspension is not responsible for any claims,
damages etc that occurs either directly or indirectly in relation to the
customer's (or anyone else's) use of products purchased from Truline Steering
& Suspension. Our liability will be limited to the purchase price of the
product only.
The use of some products available on
this site may render some vehicles un-roadworthy in various
states of Australia. It is the customer's responsibility to determine if the
use of any product supplied by Truline Steering & Suspension is legal or not
in your state, territory or country. Some products are strictly for cosmetic
enhancement or off-road purposes only.
We do not claim
that our product descriptions will always state this (both on our web sites and
on our products themselves).
